I am having trouble watching videos on FirstFlute.com. What should I do?
All FirstFlute.com videos are optimized for web viewing and have HTML5 video support. Please make sure you have the latest version of your browser installed.
If both the video and audio stall while you are viewing, you are most likely experiencing issues with your internet connection. If the video stalls but the audio is fine, you are most likely experiencing issues related to your computer's hardware and/or software configuration.
- Are you running other bandwidth heavy programs while watching videos on FirstFlute? Try closing other programs to improve your CPU speed.
- Perform Speed Test: The videos on FirstFlute.com require approximately 1.5 mb/s download speed in order to stream properly. To check your connection, please go to www.speedtest.net and click “Begin Test.” This will tell you whether or not your computer’s Internet connection is fast enough to handle the videos.
- Perform a Traceroute: If you receive an output with 13 or more hops, the problem is most likely related to how your ISP is routing your computer's requests to FirstFlute. Unfortunately, FirstFlute is unable to fix this problem — you can try contacting your ISP's support desk to request help. If you receive an output with 1-12 hops, the issue is probably not related to your ISP.